We value your feedback. This short survey is intended to help us better understand how members use our branch locations and services. Your responses will help us evaluate member needs, service usage, and convenience across all locations. Please select the answer that best fits your experience. Some questions may allow more than one response.
Which branch or service channel do you use most often?
Valley (Sprague Avenue)
Northside (Nevada Street)
Downtown (3rd Avenue)
Shared Branching
Online banking / Mobile app
I do not regularly use branch services
How often do you visit a branch location in person?
Weekly
Two to three times a month
About once a month
A few times a year
Rarely
Never
Which branch locations have you visited in the past 12 months? (Select all that apply.)
Valley (Sprague Avenue)
Northside (Nevada Street)
Downtown (3rd Avenue)
Shared Branching
I have not visited a branch in the past 12 months
What services do you most often use at a branch? (Select all that apply.)
Deposit or withdraw
Loan payment
Open or service an account
Apply for a loan
Get cashier’s checks or money orders
Other routine transaction
What is the main reason you choose to visit a branch in person?
Convenient location
Need help from staff
Need to complete a transaction not available through digital services
Prefer in-person service
Habit or routine
Other
How convenient are our branch locations for your banking needs?
Very convenient
Somewhat convenient
Neither convenient nor inconvenient
Somewhat inconvenient
Very inconvenient
Which of the following service options do you use regularly? (Select all that apply.)
In-person branch services
Shared branching
Online banking / Mobile app
ATM services
Phone support
Other
Thank you for taking the time to complete this survey. Your feedback is important and will help us better understand member needs and preferences.
