Member Feedback Survey
Email
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Account Number (optional)
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Thinking about your recent transaction with us, how would you describe your overall experience? *
Excellect
Good
Fair
Poor
Which Branch do you usually visit (or contact)? *
East
North
Southwest
ITM
Online Banking
Member Services Center (Call Center/Chat/Video Chat)
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If you used an ITM, please share what you liked about the experience or what would have made the experience better.
Please enter your ITM feedback here
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How easy was it to complete what you came in (or reached out) to do? *
Very easy
Somewhat easy
Difficult
Is there more you want us to know about your experience?
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How likely are you to recommend us to family and friends?
1-10 rating
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How would you rate your interaction with our staff members? *
Outstanding
Met my expectations
Fell short of expectations
Not applicable (no staff interaction)
Did our staff member suggest any products or services that felt relevant to your needs? *
Yes, and it was helpful
Yes, but it wasn't relevant
No, and that was fine
No, but I would have appreciated suggestions
Is there anything you would like us to know about your experience - positive or something we could improve?
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If your experience didn't meet expectations, would you like us to follow up?
Yes
No
Can we post your comments publicly?
Yes
No
Thank You for your feedback!
